Last edited by Dazilkree
Sunday, July 26, 2020 | History

5 edition of Blueprints for service quality found in the catalog.

Blueprints for service quality

the Federal Express approach.

by American Management Association. AMA Membership Publications Division

  • 275 Want to read
  • 6 Currently reading

Published by AMA Membership Publications Division, American Management Association in New York .
Written in English

    Places:
  • United States
    • Subjects:
    • Federal Express Corporation -- Management.,
    • Express service -- United States -- Quality control.,
    • Express service -- United States -- Employees.

    • Edition Notes

      SeriesAMA management briefing
      ContributionsAmerican Management Association. AMA Membership Publications Division.
      Classifications
      LC ClassificationsHE5903.F435 B58 1991
      The Physical Object
      Pagination81 p. :
      Number of Pages81
      ID Numbers
      Open LibraryOL1547309M
      ISBN 100814423477
      LC Control Number91026676

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Blueprints for service quality by American Management Association. AMA Membership Publications Division Download PDF EPUB FB2

Blueprints for service quality: The Federal Express approach (AMA management briefing) Paperback – January 1, by American Management Association (Author)Author: American Management Association. Blueprints for service quality the Federal Express approach.

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Components of Service Blueprints. There are five components of a typical service blueprint (See Figure 1 for a diagram of key components) • Customer Actions, • Onstage/Visible Contact Employee Actions, • Backstage/Invisible Contact Employee Actions, • Support Processes, and • Physical Evidence.

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Use PDF export for high quality prints and SVG export for large sharp images or embed your diagrams anywhere with the Creately viewer. Get the iOS App. Get the Android App. AS, ISOand ISO are standards that have been created to support the development and implementation of effective approaches to quality management, and are recognized blueprints for the establishment of a quality management system (QMS) for many diverse industries.

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